Site Reliability Engineer

Job Description

  • Full Time
  • Remote
  • Short Term
  • Remote US



As a Site Reliability Engineer (SRE) at Shopmonkey, you’ll be instrumental in ensuring the reliability, scalability, and performance of our systems and services for both internal and external stakeholders. We’re seeking a seasoned professional who demonstrates mastery in computer science fundamentals and possesses a track record of independently implementing and delivering end-to-end, cloud-native solutions. This role requires strong backend expertise, including a deep understanding of our application’s infrastructure, alongside proficiency in Site Reliability Engineering principles.

What you will do:
  • Work directly with an Engineering Lead and other team members in the Platform and engineering teams to ensure reliable system functionality and scalability.
  • Lead efforts in designing, building, and maintaining highly scalable, reliable, and secure infrastructure solutions.
  • Drive initiatives to improve system reliability, performance, and scalability.
  • Act as a subject matter expert in incident response, participating in on-call rotations and resolving production issues promptly.
  • Design and implement robust monitoring, alerting, and incident response mechanisms to ensure system uptime and availability.
  • Conduct post-incident reviews and implement preventive measures to mitigate future incidents.
  • Mentor junior team members and contribute to their professional development.
  • Stay abreast of industry best practices and emerging technologies, advocating for their adoption where applicable.

We are looking for people who have:

  • Extensive experience in backend development and automation, with proficiency in: Bash, Golang, SQL and Typescript.
  • Strong understanding of Site Reliability Engineering principles and practices.
  • Demonstrated experience in designing and implementing scalable and reliable infrastructure solutions.
  • Expertise with public cloud providers (GCP, AWS, Azure)
  • Expertise with Distributed Systems, managed with Kubernetes
  • Minimum of 7 years of professional software development experience, with a focus on site reliability engineering or infrastructure operations.
  • Experience with PubSub/Eventing patterns is advantageous.
  • Bachelor’s degree in Computer Science or related field, or equivalent practical experience.

In the United States the range is typically a salary of $160,000 to $180,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey? 

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees. Other benefits vary upon location outside the United States, and employment status):

🏡 Fully Remote Work!

  • $1,000 to set up your home office
  • $20 phone/internet monthly reimbursements
  • Virtual activities and in-person meet-ups
  • Laptop and super rad swag provided
  • Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year. Shopmonkey also hosts an annual company-wide get together we call Rally

💪🏼 Health & Wellness 

  • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
  • Short term and long term disability
  • Employee assistance program
  • Generous parental leave
  • 401(k) available upon hire

✈️ Time Off 

  • 11 paid holidays
  • Flexible time off – take the time off you need!

🥰 Giving Back 

  • Matching donations for approved charitable organizations
  • Group volunteer efforts

🌟 Personal & Professional Development 

  • Weekly internal product & company training sessions
  • Monthly events & education activities focused on DEIB, personal and/or professional development
  • Individual career progression plans and leadership/management training

Check out our founder’s storylife page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the global car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services).

Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023 and 2024.

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at


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