Security Officer

• Responsible for the safety and well-being of guests and fellow employees.

• Gives directions and provides escort to customers in need.

• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.

• Makes chip fills, jackpot verifications.

• Regularly provides escorts of money and persons in money-handling positions. Provides first aid, including CPR when necessary.

• Patrols all sections of property to identify safety hazards and breaks in security. Interviews, investigates and documents all applicable incidents in accordance with company policy.

• Makes lost and found detailed descriptions of people and incidents.

• Enforces all company policies and procedures.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

EDUCATION and/or EXPERIENCE:

• Must be 21 years of age or older.

• High school graduate or equivalent is required

• Two years’ experience in a position with direct guest contact required

• Prefer individual with two years police, military, or casino security experience

• Prior experience is a position with direct guest contact is preferred.

• Ability to manage several tasks at once

• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs

• Must be able to obtain and possess a Virginia Gaming License from the VA Lottery.

• Must be able to work any day of the week and any shift

• Must present a well-groomed appearance.

• Must undergo eight (8) hours of ASP (baton) training

• Must be able to prepare effective written reports

• Must be able to get along with co-workers and work as a team

• Must have a valid driver’s license and clean driving record to drive company vehicle.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.

• Must be able to physically restrain individuals when a condition of arrest exists.

• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.

• Must be able to work independently.

• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.

• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.

• Must be able to see and, also, remember the specific details of incidents and persons.

• The Security Officer must be able to read, write, speak and understand English.

• Must be able to give court testimony when necessary and write detailed reports.

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

Source ⇲