Sr Customer Analytics Manager

December 16, 2023

Job Description


About the Role

A successful candidate needs to be a self-starter and able to navigate an ambiguous environment with a truth-seeking mentality.

You should have excellent written and verbal communication skills in both English and Japanese to make and deliver executive-level presentations and connect with the partners in APAC and Japan, as well as strong analytical skills to turn undefined problems into sound strategies with clear action plans. Most importantly, you should not be afraid to challenge the status quo and make improvement recommendations.

Your Impact In Role

  • Program management: You will be responsible for owning the Spender support, setting the right priorities and assisting in timely re-prioritization as vital, making data-driven decisions
  • Cross-functional coordination: continuously find opportunities to improve cross-functional ways of working to align strategic goals, plan efficiently, and collaborate to best deliver impact
  • Team & Stakeholder management: Tackle problems with multiple partners including the team members in the Community Support team. Building trust and partnerships will be the key to success
  • Agenda and storytelling: Drive strategic agenda development and executive storytelling across internal executive communication

The Experience You’ll Bring

  • Proven track record and at least 2-3 years experience handling a team
  • Proficient in spoken and written English and Japanese
  • Strong multitasking and prioritization skills

Preferred Qualifications

  • Balance attention to detail with execution
  • Validated experience in leading sophisticated partner structure
  • Self-motivated with an affinity for partner management, problem solving and driving action through data-driven insight

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to


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