Refund Coordinator II

Job Functions, Duties, Responsibilities and Position Qualifications:

The Refund Coordinator will be responsible for researching and processing all potential overpayments, refund requests and credit balances for guarantors. This position is responsible for ensuring money is correctly applied and refunded to the appropriate party in a timely manner and in accordance patient refund policy.

In this role, you will:

• Research and process refund requests from patients accurately and in a timely manner.
• Research and correct credit balances accordingly to open balances or proper transactions for patient accounts.
• Assist with resolving incoming refund inquiries via phone or email.
• Perform proper adjustments on accounts to reflect correct balance to guarantor or patient.
• Use proper grammar and reason on letters/forms to patients and payers to reduce confusion related to refund.
• Communicate refund trends to management as identified.
• Meet daily/monthly productivity and QA goals.
• Work special projects as needed.
• Provide quality, timely and professional internal and external customer service.

Location: Dallas, Texas 75247

Days: Monday – Friday

Hours: 6:30 AM – 3:00 PM

Full-time: Benefit Eligible

*Hybrid Schedule/Not fully Remote*

Some primary duties, include:

• Maintain compliance with department and company policies and procedures.
• Maintain compliance with federal and state regulations.
• Maintain confidentiality of employee, patient, client and/or company records and issues.
• Adhere to department schedule to meet workflow demands.
• Work effectively within a team-oriented department and company.
• Work overtime as needed.
• Other related duties as assigned.

EDUCATION/KNOWLEDGE:

High School diploma or equivalent. Some related college courses helpful.

EXPERIENCE:

Minimum 1-2 years medical billing experience required, specifically related to denials management or appeals a plus. Familiarity with Medicare guidelines. Laboratory or pathology billing experience a plus, but not required.

Company:

Sonic Anatomic Pathology.

Scheduled Weekly Hours:

40

Work Shift:

1st Shift (United States of America)

Job Category:

Accounts Receivable

Company:

ProPath Services, LLC

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.