Patient Relations Assistant/UKHC

None

Sitting for long periods of time.

Monday – Friday, Day Shift; between 7:30 am – 5:00 pm

The candidate for this position performs all scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments. Performs all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians.

The candidate for this position will also be responsible for collecting co-pays. Includes, but is not limited to, consents for treatment, authorization for release of information, Federal Medicare messages, HIPAA Privacy Notices, Assists in verification of financial data provided by the patient at registration and assigns the appropriate financial classifications, insurance plan codes, and coordination of benefits. Assigns medical record numbers after completing thorough search of database. Ensures that necessary referrals and insurance authorizations have been obtained.

This candidate will direct patients/visitors to correct location; treats all internal and external customers with dignity and respect; uses online information to confirm patient’s destination whenever the patient seems unsure, or when there is no paperwork; displays teamwork and collaboration with coworkers and Complies with federal, state, University, hospital and departmental policies and standard other healthcare professionals to care for patient needs.

Customer service skills, advance computer skills, office procedures, administrative abilities, and database management

associate’s degree

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.