Patient Financial Specialist Senior – Santa Rosa Financial Service Office – Collections

April 16, 2024

Job Description


Internal Number: 18498002



This position will provide onboarding training to new associates and ongoing training to existing associates in the RCBS organization. In addition, this position will perform quality auditing on processes and performance in order to identify training opportunities and performance shortfalls.


  • Meet all daily productivity standards
  • Create and provide system and job role training to new associates
  • Create and provide training on all PFS job functions
  • Establish training plan(s) for associates career advancement including providing lists of approved classes to aide in advancement
  • Provide annual education material through Healthstream system
  • Maintain and act as administrator for Healthstream system for PFSCreate and provide monthly compliance topics to PFS associates
  • Provide education on new systems being introduced in PFS
  • Establish mandatory quarterly trainings for all associates
  • Assist associates in signing up for elective courses in Healthstream system
  • Create and administer testing documents for all classes completed by associates
  • Create and maintain all job aides utilized by PFS associates
  • Provide audits on work performance in relation to patient accounts
  • Provide audits on PFS processes
  • Provide feedback on audit findings


  • HS Diploma or equivalency required
  • Post HS education preferred

Work Type:

Full Time

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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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