Patient Access Representative Lead – Saint Paul, MN (Hiring Immediately)

Our Allina Health team is hosting a virtual job fair.

If you are enthusiastic about making an impact in healthcare, learn more at our upcoming Virtual Job Fair, on May 22nd, 12:00-2:00pm CDT.

Register to attend: https://uhg.hr/allinahealth-jobfair

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record. Collaborates with leader to ensure the team operations are staffed and working effectively.

Location: 333 Smith Ave, Saint Paul, MN 55102

Primary Responsibilities:

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in or interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• Uses resources, tools and procedure to complete registration for complex accounts
• Verifies eligible and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient as necessary
• Collect co-pay or deductibles
• Assists and counsel’s patient with application process for available financial assistance programs
• Uses resources tools and procedures to complete accounts in assigned work queues
• Collaborates with leader to ensure the team operations are staffed and working effectively
• Coordinates the workflow among the employees within the work area and informs management regarding the operational needs of the department
• Directs and checks the work of others
• Participates in the orientation and training of employees and provides feedback to leadership
• Provides technical and functional guidance to employees
• May act as a back-up for all positions
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)

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