OB/GYN Clinical Call Center RN

Job Description

Optum

Internal Number: 142631748



Opportunities with Optum in the Tri-State region (formerly Crystal Run Healthcare, CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. 



Primary Responsibilities:

  • Positively represent the Company to both internal and external customers; always maintain a professional and courteous manner
  • Uphold the Optum core values in the conduct of work
  • Adhere to Company privacy guidelines; ensure compliance with local, state, and federal regulations
  • Assesses and Triage immediate health concerns
  • Provide services according to Optum policy and the prescriber’s plan of treatment
  • Individualize patient assessments based on care/services being provided and patient need
  • Ensure interventions respect and encourage the patient’s ability to make choices
  • Respect each patient’s rights and conduct business in an ethical manner
  • Initiate the plan of treatment/care pathway based upon the analysis of information obtained and within scope of practice and certification
  • Accurately communicate (written/verbal) patient status information to prescribing physician and case manager in timely manner and provide necessary clinical information to Optum pharmacists and other healthcare professionals as applicable
  • Provide care and services to assigned caseload in an efficient, organized manner. Maintain flexibility in assignments and scheduling
  • Modify the plan of care, as appropriate, based on re-assessment, change in prescriber orders, the patient’s need for further care or services, and the achievement of identified goals within scope of practice and certification
  • Complete clinical record documentation per Optum policy in a timely, complete, and accurate manner
  • Provide service-related clinical support to key physicians/hospitals through personal contacts and in- services, as directed
  • Participate in holiday and weekend duties as scheduled
  • Ensure senior management decisions and directives are carried out
  • Additional duties as assigned


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Current, unrestricted RN licensure (New York state specific license) 
  • 2+ years of clinical OBGYN experience 
  • Bachelor’s degree in Nursing (BSN) 


Preferred Qualifications:

  • Strong commuter and communication skills.


New York Residents Only: The salary range for this role is $58,300 to $114,300 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.




Optum NY/NJ was formed in 2022 by bringing together Riverside Medical Group, CareMount Medical and ProHealth Care. The regional alignment combines resources and services across the care continuum – from preventative medicine to diagnostics to treatment and beyond across New York, New Jersey, and Southern Connecticut.  As a Patient Centered Medical Home, Optum NY/NJ can provide patient-focused medical care to the entire family.  You will find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk, higher quality outcomes and driving change through collaboration and innovation. Together, we’re making health care work better for everyone.



Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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