Multi Language – Spanish Sales Agent, DC, (Orlando, FL) – FT Bench

Disney Central is currently looking for Multi Language Sales Agent, bilingual English speakers with fluency in Spanish!

They focus on creating magical vacation planning experiences using outstanding Guest service skills and strong attention to detail. They assist Guests, Clients and Travel Agents calling from the US and worldwide traveling to Walt Disney World. Our Agents will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.

Located in Orlando, FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments.

The operating hours of Disney Central Orlando are Sunday through Saturday, 6:45 a.m. to 11:15 p.m.

The starting pay rate for this position is $18.25 per hour, with an opportunity for the pay rate to be higher based on experience. They will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.

Responsibilities:
In this position, the agents meet or exceed Disney’s quality and guest service standards, by providing comprehensive information about The Walt Disney World Resort using numerous software applications during the process. They will support our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.
Basic Qualifications:

• Bilingual in both English and Spanish verbal and written communication skills, as well as telephone etiquette skills
• One (1) year of Sales and Services experience in a high-volume environment
• Strong interpersonal, listening, and oral communication skills
• Eagerness to learn new policies, procedures, product lines and new software applications
• Ability to be flexible and react to new situations and information quickly while partnering with other departments
• Problem solving and decision making skills
• Strong organizational and time management skills
• Knowledge of Walt Disney World products and services
• Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications, as well as familiarity with mobile applications
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays

Preferred Qualifications:

• Knowledge of Walt Disney World products and services
• Sales or service experience in a call center environment
• Familiar with international vacation planning practices
• Ability to learn and multiple computer systems and lines of business; Resort Sales, Travel Trade and AlaCarte

Additional Information:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC , which is part of a business we call Walt Disney World Resort .

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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