Medtronic: Regional Service Manager CRM – Mountain West

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Mountain West – CO, UT, TX, OK

POSITION DESCRIPTION:

Collaborates with key stakeholders to coordinate and execute service strategies to achieve short- and long-term business objectives within region as it relates to service activities and programs.  Drive execution of key CRM service initiatives to achieve Regional level goals.  Maximize regional personnel performance by managing, developing and motivating service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.  Partner with sales teams to achieve implant, revenue, inventory and expense goals for Region.  

POSITION RESPONSIBILITIES:

• Service Leadership

• Lead CRM service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service
• Partner with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers
• Lead and drive changes focused on service optimization and transformation along with new service models
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives while supporting achievement of implant and revenue goals
• Work with regional and district leadership to align resources based on business priorities and appropriate service demands

• Leading Technical Excellence
  • Lead CRM Technical Field Engineer regional team and strategy
  • Insure TFEs are operating effectively to support the business priorities, including Procedural Launches and Complex Training, Strategic Business Planning with Leadership, along with oversight of successful New Hire Training
  
  
• People Management

• Lead regional District Service Managers to execute on key goals and objectives
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary
• Assist employees with individual development planning
• Responsible for DSM and TFE staffing.  Continually work to maintain a strong, diverse bench of TFE and DSM talent for future hiring opportunities and support regional Clinical Specialist bench.

• Business Operations

• Partner with internal field inventory managers to develop a regional strategy for optimized inventory performance, including but not limited to short dated, expired, stagnant, cycle counts, and critical inventory positioning.
• Ensure efficient, effective use of expenses, inventory, and assets within their regional team

BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• BA/BS in engineering, life sciences, healthcare, nursing, exercise physiology or business
• 5 years of successful professional experience
• 3 years of experience directly managing employees in a healthcare organization

DESIRED/PREFERRED QUALIFICATIONS (optional):

• Demonstrated business acumen
• Experience in a healthcare related discipline
• Ability to learn and understand technical aspects of business
• Ability to manage, coach and develop both managers and employees
• Capable of critical/strategic thinking; ability to execute strategy
• Medtronic experience in role that interacts with CVG field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry

PHYSICAL JOB REQUIREMENTS: 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel extensively with ease (minimum 30% of time)
• Must be insurable and maintain a valid driver’s license (
• Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids
• Frequently required to manipulate objects, tools and controls
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus

ABOUT MEDTRONIC

Together, we can change healthcare worldwide.  At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday.  It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.  Let’s work together to address universal healthcare needs and improve patients’ lives.  Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):USA: $145,000 – $165,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document&current_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.