Maps Technical Operations Support Specialist

April 16, 2024

Job Description

Apple, Inc.

The Maps 3D Vision team is currently seeking a versatile individual for the role of Technical Operations Support Specialist, who will play a pivotal part in supporting the Maps data collection systems. This position requires the ability to juggle priorities in a fast-paced environment. Strong troubleshooting skills and hands-on experience with systems are essential. Drive and organize investigations, ensuring timely completion and alignment with organizational objectives. Foster collaboration with cross-functional teams to manage testing activities effectively. Organize, coordinate and document testing efforts, including drive test collections, hardware and software testing. Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions. Triage arising issues in the field, prioritizing them based on urgency and impact on operations. Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency. Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.

Key Qualifications

  • Hands on experience with sensor systems or mechanical and electrical systems.
  • Ability to adapt and thrive in a dynamic, fast-paced environment.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Strong analytical skills with the ability to gather and interpret data effectively.
  • Excellent troubleshooting skills and familiarity with a variety of systems, both hardware and software.
  • Proven ability to meet deadlines without compromising quality.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Detail-oriented with a commitment to accuracy and efficiency.
  • Bachelor’s degree in a related field or equivalent work experience.


The ideal candidate for this role is a proactive team player capable of wearing many hats, from handling high-priority projects to managing routine administrative tasks. The candidate should be self-driven, detail-oriented, and capable of independently driving investigations and projects forward while maintaining operational excellence.

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $109,200.00 and $205,800.00, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses – including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

    Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


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