LooseGrip: Client Experience Manager

At LooseGrip, we’re a boutique digital consultancy that transforms brands through data-inspired storytelling and performance marketing.

We’re seeking a Client Experience Manager who thrives on making things happen-someone who’s as comfortable leading a kickoff call as they are untangling a Gantt chart. If you’re a natural relationship builder with a knack for keeping projects on track and clients delighted, read on.

• Own the project lifecycle. From scope to delivery, you’ll work with a team to ensure every project hits its mark-on time, on budget, and beyond client expectations.
• Be the client’s go-to. You’ll build trust through clear communication, proactive updates, and a deep understanding of their goals.
• Bridge the gap. Act as the liaison between clients and our internal teams, translating needs into actionable plans and ensuring alignment every step of the way.
• Anticipate and adapt. Flag risks early, resolve blockers quickly, and pivot without panic.
• Champion excellence. Hold the bar high for quality, ensuring deliverables not only meet but exceed client expectations.

• Agency experience. You’ve managed projects in an agency setting and understand the nuances of client dynamics.
• Project management prowess. You’re adept at juggling multiple projects, timelines, and stakeholders without breaking a sweat.
• People skills. Your communication is clear, your demeanor is approachable, and you know how to build lasting relationships.
• Strategic mindset. You see the big picture and align project execution with overarching business goals.
• Tech-savviness. Familiarity with project management tools and a comfort with digital platforms are second nature to you.

• Collaborative by Design. While fully remote, the LG team thrives on accountability, transparency, and mutual respect enabling a culture that supports both high performance and true work-life balance.
• Impact-driven. We focus on meaningful results, not vanity metrics.
• Efficient operations. Our processes are streamlined, our meetings purposeful, and our communication clear.
• Expertise valued. We trust our team members to lead in their areas of strength.
• Data-informed. Insights guide our decisions, ensuring effective execution.

We collaborate with a diverse range of clients, from innovative startups to established brands, all seeking to make a significant impact.