Lead, Food and Beverage Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands – including Royal Caribbean International, Celebrity Cruises and Silversea Cruises – the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Food and Beverage Operations Lead on the Hotel Operations Team reporting to the Director, Food and Beverage Operations.

This position will work onsite in Miami, Florida

Position Summary :

In this role, you would play a critical role in the end-to-end execution of Silversea award winning food and beverage program and experiences. This entails supporting the optimization of wine and beverage programs, operational process optimization, cross-functional collaboration, system support and continuous improvement across all shipboard restaurant and bar venues.

Essential Duties and Responsibilities :

• Support shipboard teams in driving Guest satisfaction through consistent execution of restaurant and bar standards.

• Collaborate with F&B leadership on programs related to Crew training, Human Resources policies, scheduling, and fleet-wide initiatives.

• Analyze F&B performance metrics (guest satisfaction, revenue, operating expenses) and propose corrective action where needed.

• Manage key operational data sources such as POS and menu management systems, activation trackers, and performance analytics.

• Partner with the Charters & Incentive teams to standardize planning for weddings, charters, and group experiences.

• Collaborate with Director, Food & Beverage and partners to curate and execute a consistent wine and beverage experience that aligns with brand standards, guest demographics and regional itineraries.

• Support the sourcing and global procurement strategy for wines, spirits, and non-alcoholic beverages.

• Monitor vendor performance and compliance, implementing corrective actions as needed to sustain fleet-wide consistency.

• Collaborate with Director, Culinary Operations & Innovation to support standards, policies and procedures and recipe management.

• Analyze and update recipes and menus to ensure nutritional and dietary guidelines of our guests are met.

• Collaborate with our marketing team and other partners to update and innovate menus for all dining and beverage outlets.

• Co-develop and maintain Standard Operating Procedures in partnership with key departments.

• Provide pre-voyage planning and operational guidance to Charters, Global Support, IT and shipboard teams.

• Manage the fleet-wide dining inventory strategy and ensure alignment with broader inventory initiatives.

• Work closely with Procurement, Logistics and external vendors to improve sourcing and inventory accuracy.

• Support RFP processes, master equipment lists, pricing updates, and the evolution of presentation standards across F&B.

• Serve as the F&B lead for POS and other system platforms, ensuring optimization, training, and reporting are aligned.

• Liaise with IT teams to develop system enhancements and resolve issues that impact dining or beverage operations.

• Coordinate system-based projects tied to business goals in culinary, beverage, and service experience.

• Collaborate with hotel operations and T&D teams to execute training and development strategies for F&B crew members.

• Support recruitment, scheduling, and onboarding processes to ensure smooth shipboard operations.

• Drive performance development, internal promotions, and skill-building initiatives across restaurants and bars.

• Maintain structured pathways for crew growth within F&B through training content and progression frameworks.

Qualifications, Knowledge and Skills :

• BA or BS degree in analytical related subject.

• 5-7 years of relevant experience.

• Strong problem-solving skills, with the ability to work independently and collaboratively.

We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We’ll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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