Key Account Manager (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Key Account Manager

We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator’s catalogue of experiences.

Responsibilities:

Account Management & Relationship Building:

• Serve as the main point of contact for key accounts, building and maintaining strong relationships.
• Understand the unique business needs of each account, providing tailored solutions to enhance success and satisfaction.
• Develop and execute account strategies that align with business objectives and drive growth.

Product & Performance Optimization:

• Curate and maintain a best-in-class product offering for assigned accounts.
• Ensure consistent availability and quality of key products, aligning offerings with customer preferences.
• Utilize in-depth knowledge of the online travel industry to provide expert advice and insights.

Issue Resolution & Customer Satisfaction:

• Proactively resolve issues, challenges, or escalations raised by key accounts to maintain high customer satisfaction.
• Stay up-to-date on industry trends, competitor offerings, and customer preferences to provide valuable insights.

Reporting & Commercial Strategy:

• Provide regular performance reports and updates to senior management on account status, growth opportunities, and potential risks.
• Negotiate favorable commercial terms and monitor key metrics, taking necessary actions.

Key Skills and Experience:

• Experience:
  • 5+ years in B2B Account management or Sales:
  • Online Travel Agency, operator, or travel experience is a plus.
  
  
• Entrepreneurial & Commercially Driven:
  • Growth focused – never settle.
  • Highly skilled in securing favorable terms and maintaining relationships.
  • Committed to serving customer partners and sharing knowledge.
  
  
• Growth and Results Oriented:
  • Demonstrated ability to grow accounts with focus on delivering results.
  • Continuously looking to improve both personally and professionally.
  • Passionate about achieving success and excellence.
  • Highly skilled in leveraging professional connections.
  • Embraces new ideas and works well in teams.
  
  
• Detail-Oriented:
  • Advanced technical background and data analysis abilities.
  • Strong understanding of the travel landscape is preferred.
  • Proven track record of working in a fast paced and dynamic environment.
  • Ability to work independently, prioritize tasks, and manage multiple accounts effectively.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
  
  

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

The salary range for this role is $90,000 to $115,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

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