Front Office Supervisor

March 24, 2024

Job Description

Montage Hotels & Resorts

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

SUMMARY

The Front Office Supervisor is responsible for ensuring a warm and welcoming guest arrival and departure with excellent customer service and guest recognition.

ESSENTIAL FUNCTIONS

  • Greeting guests with a friendly and sincere welcome
  • Overseeing and assisting with bell and valet services including baggage and amenity deliveries and coordination with Compass Sports
  • Overseeing and assisting with hotel drivers and transportation services
  • Maintaining proper record keeping and scheduling
  • Ensuring that department cleanliness and organization standards are met

QUALIFICATIONS

  • College Degree preferred.
  • Minimum of two years’ experience in a luxury hotel preferred.
  • Minimum of two years’ experience in customer service.
  • Enjoy interacting with people in a fast paced environment
  • Excellent organizational and time management skills
  • Excellent telephone etiquette.
  • Exceptional guest recovery skills
  • Must possess a positive attitude
  • Must be willing to participate in a learning environment
  • Must integrate company values throughout all interactions
  • Must be able to quickly adapt to effectively using new software products
  • Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Some heavy lifting (up to 60 lbs) and driving will be required.

The pay scale* for Cook II is $24.00.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Source

To apply, please visit the following URL:https://www.jobmonkeyjobs.com/career/25594538/Front-Office-Supervisor-California-San-Diego-7026/→