Food & Beverage Manager – Full Time (Harrah's Hoosier Park)

Responsible for the daily operations of the food and beverage outlets.

DIRECTLY SUPERVISES: bartender, beverage server, porter, host, food runner, server assistant, casino stand leader, F&B outlet attendant, Counter Person, Cook – NG, counter person -NG, steakhouse server

KEY JOB FUNCTIONS:

• Report to work fit and ready to work on time daily as scheduled. Check schedules daily to learn of any changes necessary to accommodate unplanned business conditions.
• Assists in controlling the cost of sales, labor, and profitability for the department.
• Read, understand, and practice all policies and procedures as outlined in the Team member Handbook. Asks for assistance if unable to read or understand any items contained in the handbook. Takes appropriate action to report any policy violations or problems as outlined in the handbook, either to the supervisor/manager or the Human Resources Department.
• Make suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service, department or job efficiency.
• Ensures that all food and beverage products served meet the established specifications and standards.
• Runs pre-shift meetings.
• Assigns workstations to team members prior to their shift.
• Leads team members by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, practiced, and enhanced.
• Assist in the development and administers departmental operating budget.
• Enforces all appearance and uniform guidelines.
• Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
• Communicates with team members regularly to facilitate the effective flow of communication throughout the company.
• Ensure that exceptional guest service standards are being utilized throughout the department and that appropriate actions are being taken to correct any noted deficiencies.
• Conduct daily walk-through inspections of all assigned service areas to ensure that those areas are secure and in proper operating order. Report to manager any items requiring maintenance or repair. Pays particular attention to safety related matters and reports such items immediately. If dangerous, take precautions to prevent injury until help arrives to respond to the situation.
• Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
• Solicits and responds to guest feedback by direct interaction, comment cards, etc.
• Ensures all revenue is captured and reported in an accurate and relevant manner.
• Will abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions.
• Other duties as assigned.

RISK MANAGEMENT:

Will manage risk factors within the company department or division employed, in such a way as to eliminate company exposure to insurance claims and legal/court challenges. Ensures that all company, department or division activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations. This includes but is not limited to adherence to Human Resource, safety and workers’ compensation policies and procedures.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employee of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Must have a beverage permit.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb, balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

Must periodically access personnel information and daily receipts information.

ACCESS TO GAMING FACILITY:

Requires access to general areas, deli outlet areas, and food storage areas of the gaming facility.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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