Executive Secretary, Grand Floridan Resort & Spa

About the Role & Team

At Disney, we’re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Executive Secretary for Grand Floridian Resort & Spa will provide essential administrative support to the General Manager of Grand Floridian Resort & Spa. With a proactive mindset, resourceful approach, and flexible attitude, you will play a key role in ensuring our leaders have the tools and support to drive our missions forward. Your keen attention to detail, exceptional organizational skills, and problem-solving abilities will help maintain consistency across the organization while contributing to the magic of Disney and helping our team craft memorable vacation experiences that our Guests enjoy time and time again.

You will report to the General Manager, Grand Floridian Resort & Spa, and sit in Lake Buena Vista, FL.

This is a Full-Time role.

What You Will Do

This position supports the General Manager, Grand Floridian Resort & Spa, and the day-to-day needs of the Resort Operations team.

Every day in this role is different! On any given day you might:

• Manage complex calendars, travel, and entertainment expenses.
• Oversee onboarding/offboarding processes and track team time off in SAP.
• Plan recognition initiatives, team events, and office logistics.
• Handle office operations, including ordering supplies and equipment.
• Prepare reports, correspondence, and professional PowerPoint presentations.
• Schedule, facilitate, and document meetings, ensuring follow-ups on action items.
• Ensure the executive is well-prepared for meetings and events.
• Handle sensitive information with discretion.
• Partner with department teams on office procedures and event coordination.
• Manage Workday headcount requisitions and track recruiting efforts.

Required Qualifications & Skills

• 3+ years of office or equivalent experience providing executive support to Directors or higher in a corporate environment.
• Proven ability to manage complex executive logistics, including calendar coordination, resolving scheduling conflicts, preparing agendas, organizing travel (domestic and international), and preparing detailed itineraries.
• Strong written and verbal communication skills, with experience facilitating effective cross-team communication, managing sensitive information with discretion, and preparing polished executive materials.
• Advanced proficiency with tools such as Outlook, Microsoft Office Suite (Excel, Word, PowerPoint), Teams, SAP, Workday, Concur, and preferred experience with Coupa, with the ability to quickly adapt to new software and systems.
• Exceptional organizational skills, with a proven ability to prioritize tasks, meet deadlines, and efficiently manage multiple initiatives, including tracking and communicating progress.
• Demonstrated expertise in administrative tasks such as processing Purchase Orders and invoices, ordering office supplies, and addressing maintenance requests.
• A proactive, solution-focused, and service-oriented approach to supporting executives and fostering team collaboration and engagement.
• Experience in coordinating events and meetings, onboarding new team members, and promoting a collaborative and engaged team environment.
• Proven track record of handling confidential information, exercising sound judgment, and maintaining a high level of discretion.
• High level of attention to detail, with the ability to manage urgent requests and ad-hoc tasks with minimal supervision.

Preferred Qualifications

• Previous experience in a role supporting executives at The Walt Disney Company or similar large organizations.
• Ability to cultivate and maintain relationships with executives, peers, and cross-functional teams.
• Operations Leadership Experience
• Experience in Space Planning and design

Education

• An Associate’s degree or equivalent experience
• A Bachelor’s Degree in Business Administration, Organizational Leadership, Communications, or related fields is preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

#LI-AK3 #DXMedia

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Walt Disney World Resort .

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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