Epic Client Systems Administrator – FT – Days – IS Technical Services

March 23, 2024

Job Description

El Camino Health

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.



Scheduled Bi-Weekly Hours


Work Shift

Day: 8 hours

Job Description

The Epic Client Administrator is responsible for ensuring the Core EMR platform demonstrates high reliability, scalability, performance and recovery best practices to support business strategy and operations.

Key Responsibilities:

Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs

Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of our Epic system(s)

Understanding performance metrics, monitoring system performance, and troubleshooting issues

Assisting in the configuration and troubleshooting of integrated third party software and peripherals

Managing logins for different types of access, including login behavior and working environment configuration

Applying platform and Epic upgrades and updates to production and non-production components

Responding to emergency and after-hours issues

Engaging in capacity planning exercises to ensure adequate system resources

Collaborating with your technical teams and Epic to ensure proactive support

Writing and maintaining scripts to improve system management tasks

Participating in your change control process for all planned application and technical activities

Maintaining and testing processes related to business continuity

Following vendor and Epic best practices for hardware and software configuration

Managing print queues and Epic printing infrastructure

Monitoring network and Web server activity for security breaches using intrusion detection techniques

Performing file system management


Bachelor’s Degree Preferred

4 years of direct Epic ECSA experience with progressive experience is required

Minimum of 5 years of experience in information technology required

License/Certification/Registration Requirements

Current Epic ECSA certification is required

One or more Third Party Certifications or certification is preferred:

Microsoft MCSA Microsoft MCP Microsoft MCTS Citrix CCA-V Citrix CCA-N VMware VCP-DCV VMware VCP-DTM CompTIA Server+ INDEPC

Key competencies:



Powershell scripting

Expertise in the Microsoft Windows server administration

Experience with VMware ESXi

Experience with hardware or software load balancing solutions such as F5 Big-IP

Working knowledge of:

Microsoft Internet Information Services (IIS) administration SSL/TLS/Certificates Network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP/S Training and certifications (one or more): Epic Client Systems Administration – BLOB, Business Continuity Access, and Printing Epic Client Systems Administration – MyChart, MyChart Mobile, and EpicCare Link Epic Client Systems Administration Care Everywhere Epic Client Systems Administration Hyperspace Web, Interconnect, and System Pulse

Salary Range:

$61.80 – $92.70 USD Hourly

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work – Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. – (Physical Requirements-United States of America)

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.


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