Director, Production Operations

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT’s Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.

A Brief OverviewThe Director of Production Operations is responsible for developing the vision and strategic plan for producing high-quality WWT solutions. This position will be responsible for developing a cross-trained Production team, building robust processes capable of absorbing significant volume, and world-class quality utilizing LEAN manufacturing principles, as well as increasing and enhancing production-related communications. In addition to production data analytics, driving scaling and efficiency and directing staff in support our department goals and objectives. The position reports to a Senior Director or Vice President of Operations.

Job Responsibilities

• Manages team responsible for execution of customer requested services inside of our Integration Center
• Strategically creates and improves organization’s equipment operation best practices ensuring operators adhere to policy
• Review the operating strategy in the context of business goals and market dynamics to identify key process improvement opportunities within the business unit/function.
• Hold managers and employees accountable for successfully implementing process improvement initiatives.
• Compare overall business performance before and after large and complex process improvements to analyze the impact.
• Synthesize information on past performance, sales forecasts and marketing projections and provides guidance to business leaders on longer-term capacity planning solutions (e.g., adding capital equipment and modifying the layout of production facilities).
• Develop new strategies and designs to effectively order, ship and manage warehouse materials in order to ensure a consistent flow for production and satisfy demand
• Shape the business process and protocols for effectively and efficiently diagnosing problems and revealing the root cause.
• Strategically resolve the most complex or unusual problems escalated to this level; guide teams across disciplines to implement effective resolutions.
• Ensure that solutions for complex issues achieve the organization’s objectives and standards, providing strategic guidance if an alternative plan needs to be developed.
• Lead discussions with multiple stakeholders, reiterating and reflecting on various (and sometimes conflicting) messages to ensure broad understanding.
• Recognize a spectrum of verbal and nonverbal/behavioral cues and coaches others on how to observe and interpret those cues.
• Validate and lead others to come to agreement on a point of view or solutions.
• Provide leadership and guidance to managers in structuring projects and goals of the business unit/function.
• Coordinate complex projects and provides guidance and training to managers or project leaders, ensuring that project teams remain focused on goals and deadlines.
• Promote efficiency and time management in the business unit/function by modeling behaviors such as prompt decision making and meeting deadlines; reward the achievement of timely results.
• Promote WWT safety guidelines.
• Drive teams to maintain a clean and organized (5S) warehouse operation.
• Responsible for developing a production succession plan to ensure business and personnel success. Develops personnel by educating, inspiring, and leading by example.
• Responsible for developing Production business continuity plans.

Qualifications

• Bachelor’s degree in related field preferred.
• 15+ years in a Manufacturing or Production environment
• 10+ years’ experience in leading a team, including leaders/supervisors
• Basic understanding of LEAN methodology and concepts is strongly preferred.

Knowledge, Skills, and Abilities

• Seasoned leader with responsibility for managing similar activities of multiple departments, work units or teams while developing short to medium term action plans for accomplishing functional/business unit objectives.
• Develops operational goals consistent with approved functional/business unit strategy and within company policy.
• Performance maximization in the short to medium term with secondary focus on influencing the strategy of a function/business unit.
• Leads team(s) of managers and professionals to achieve strategic objectives.
• Presents and produces work for the highest level of functional/business unit leadership.
• Requires a high proficiency in leadership, problem solving, and ability to influence others.
• May include advanced technical positions that require the highest degree of innovative and conceptual thinking within a technologic discipline (viewed as an external expert in field of study).
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Level of Autonomy

Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $116,000-150,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-KH1

#LI-Onsite

Source ⇲