Business Intelligence Analyst

OpSheet is the efficiency platform for Walt Disney Experiences and is the system of record for operating hours, attraction wait times and Guests carried, and more. The Business Intelligence Analyst is a critical member of the OpSheet team focused on the day-to-day application, administration, user support, and troubleshooting of OpSheet’s reporting ecosystem. In this role, you will partner with clients and other teams to develop meaningful and impactful reporting solutions to meet the needs of all levels of Operations, and work with domestic and international partners to drive consistency in reporting functionality and development. You will document and communicate processes and report functionality to end users as the Subject Matter Expert in the development of reports and training materials, and you will manage the OpSheet reporting space and keep up with technological and system changes as they occur.

We are seeking an enthusiastic Cast Member who can be self-directed and capable of positive interactions with a variety of Cast Members in various departments and levels of authority including Industrial Engineering, Operations, and Technology. The ideal candidate is highly analytical, resourceful, intellectually curious, team oriented, and will have an ability to work independently under time constraints to meet deadlines. You’re a steadfast problem solver, delivering results in a fast-paced and dynamic business environment. The ideal candidate makes data-driven decisions, obsesses about the user experience, forms strong yet loosely held opinions, and can build trust with all areas of the business.

Up to two weeks a month will spent in an on-call 24/7 role. They will assist in trouble-shooting users at any site experiencing issues with the system, interfaces, or reporting that couldn’t be solved locally. Have knowledge of how each site/interface uses the OpSheet system to be able to analyze the impact of a system outage on a particular site. This may involve engaging the appropriate partners, and distributing communication as needed for any issue that may arise.

Basic Qualifications:

• Proficiency in Business Objects reporting
• Proficiency in acquiring, organizing, cleansing, manipulating, and mining large amounts of data
• Strong partnering skills
• You are a demonstrated self-starter, and you provide strong strategic aptitude, clear thinking and communicating, and great decision making.
• You obsess about making our end-users happy and have strong opinions about good customer experience.
• You bring a strong attention to detail, with an ability to take a step back and understand the bigger picture.
• You have excellent written and oral communication skills.
• You are scrappy and resourceful, with no fear of getting your hands dirty and an impulse to be the first to tackle any challenge.
• Proven ability to work effectively in a fast-paced environment as part of a high-performance development team.
• Ability to be flexible with work schedule, including weekends and holidays. Up to 2 weeks a month spent as the on-call point of contact for troubleshooting.

Preferred Qualifications:

• Proven knowledge of Theme Park Operations or the OpSheet Platform
• Proficiency in Business Objects semantic layer (universe) design
• Proficiency in Tableau or other visualization/reporting software
• Proficiency in Python

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Walt Disney World Resort .

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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