Business Analyst II (Operations)

April 16, 2024

Job Description

  • Contract
  • Full Time
  • Memphis

Federal Express, Inc.

General Summary

The Business Analyst II will work as a strategic partner with operations, finance, support groups and the customer to identify and report on key metrics, develop and automate reporting through visual basic scripting, bring operational data to life, and enable better performance assessment and smarter business decisions.

Primary Responsibilities

  • Participate in all phases of the implementation, integration, and on-going sustainment of enterprise wide business systems.
  • Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining.
  • Designs, develops, implements and maintains business solutions.
  • Works directly with clients and project and business leaders to identify analytical requirements.
  • Collect business system requirements and analyze business processes.
  • Designing, configuring, and testing application enhancements and end user reports.
  • Identifying application gaps and developing and executing gap closure plans.
  • Conducting business process simulations and user acceptance tests.
  • Training end users in handling the applications’ functional details and enabling users to assume ownership of the applications.
  • Monitoring and troubleshoot go-live events.
  • Document procedures to standardize and maintain process controls.
  • Establish and maintain strong working relationships with co-workers, the business community, customers, consultants, contractors, and vendors.
  • Develop and maintain a broad awareness of the hardware, software, and networking components of the strategic system architecture.
  • Follow change control and software life cycle methodologies in day-to-day activities.
  • Work with the Technical Analysts to establish, maintain, and update the strategy (methodology, processes, standards, tools, service/support agreements) used in implementing business systems.
  • Provide status updates, identify areas and opportunities for improvement, and escalate problems in a timely manner.


  • Bachelor’s Degree in related field preferred and 3-5 years of relevant experience.
  • In lieu of degree, high school diploma or GED and 5-7 years of relevant experience.
  • Proficiency in all Microsoft Office applications.
  • Strong business knowledge and understanding in at least two of the following areas: Finance, Order Management, Inventory Management, Warehouse Management, Purchasing, Quality, Manufacturing, Call Center Operations.
  • Strong knowledge in relational databases such as Oracle or MySQL. SQL programming skills in data gathering, validation and reporting.
  • Use and support of structured support and maintenance processes and techniques.
  • Knowledge and experience in a TQM (Total Quality Management), 6 Sigma, ISO 9000, or SEI/CMM environment preferred.
  • Understanding of supply chain systems architecture and operating infrastructure (HP and SUN hardware, Unix operating systems, and Oracle relational database).

Physical/Cognitive Requirements

With or without accommodation:

  1. Ability to follow policies and procedures.
  2. Ability to read, write and interpret information.
  3. Ability to add, subtract, multiply and divide.
  4. Ability to use hands to finger, handle, or feel.
  5. Ability to sit/walk/stand for up to 8 hours per day.
  6. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

Working Conditions
General office environment that is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment with standard office equipment available.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between The Company and employee and is subject to change by The Company as the needs of The Company and requirements of the job change.

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact .

Job ID: 52124

Schedule: Full-time


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