AVP of Retail Banking / Sr. Branch Manager
Job Description
Kansas City Credit Union
Location: 5110 Ararat Dr, Kansas City, MO
Department: Retail Banking
Reports to: CEO
Employment Type: Full-time
Position Overview:
We are seeking a dynamic and experienced AVP of Retail Banking/Senior Branch Manager to lead our retail banking operations, drive sales growth, and enhance member experience at our three branches. The ideal candidate will possess strong leadership skills, a deep understanding of retail banking products and services, and a proven track record in managing branch operations, all while fostering a culture of excellence and professionalism.
Key Responsibilities:
1.
Branch Operations Leadership:
– Oversee daily operations of the branch, ensuring compliance with banking regulations and internal policies.
– Implement and maintain operational standards to ensure efficiency and effectiveness.
– Manage branch resources, including staffing, scheduling, and budget adherence.
2. Sales and Business Development:
– Develop and execute strategic sales plans to meet or exceed branch financial goals and targets.
– Collaborate with the sales team to identify opportunities for new business development and customer acquisition.
– Monitor and analyze market trends to adjust strategies and products as needed.
3.
Customer Experience Enhancement:
– Foster a customer-centric environment that prioritizes customer service excellence.
– Address customer inquiries and resolve issues in a timely manner, ensuring high levels of satisfaction.
– Engage with customers to build relationships and promote banking products and services.
4. Team Leadership and Development:
– Recruit, train, and develop branch staff to maximize performance and career growth.
– Conduct regular performance evaluations and provide coaching and feedback to enhance team effectiveness.
– Promote a positive, collaborative workplace culture that encourages teamwork and employee engagement.
5.
Risk Management and Compliance:
– Ensure the branch operates within the legal and regulatory framework governing the banking industry.
– Conduct regular audits and compliance checks to mitigate risk and prevent fraud.
– Report any suspicious activities in accordance with bank policies and procedures.
6. Community Involvement:
– Represent the bank within the local community, establishing and maintaining relationships with local businesses and organizations.
– Identify and participate in community events to promote the bank’s presence and outreach.
Qualifications:
– Associate’s degree in Business Administration, Finance, Banking, or a related field.
– Minimum of 5 years of experience in retail banking or financial services, with a focus on branch management and operations.
– Proven expertise in sales management, customer service, and team leadership.
– Strong understanding of banking products, services, and compliance regulations.
– Excellent interpersonal, communication, and presentation skills.
– Ability to analyze financial statements, reports, and market data to make informed decisions.
– Proficient in banking software and technology utilized in retail operations.
Why Join Us?
At Kansas City Credit Union, we pride ourselves on fostering a culture of innovation, collaboration, and excellence.
As an AVP of Retail Banking/Senior Branch Manager, you will have the opportunity to make a significant impact on our branch operations and community engagement. We offer competitive compensation, comprehensive benefits, and opportunities for professional development.
If you are driven, passionate about retail banking, and ready to lead a team to success, we encourage you to apply!
Kansas City Credit Union is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Source ⇲
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