HOST (FT) (HORSESHOE TUNICA)

Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.

Advises Guests of waiting time.

Responsible for seating Guests according to established rotation procedure, distribute menus and explain the food items.

Handles any Guest complaints and resolves them quickly and courteously.

Assists in maintaining standards of health, safety, and sanitation.

Qualifications:

High school diploma or general education degree (GED) required. Strong organizational and interpersonal skills required. Responsible for the initial reception to all guests upon arrival. Uses the proper greetings to guests as instructed in our training manual. Uses proper telephone etiquette. Receives payment from guests and processes payment in Micros. Seats all stations in order or rotation to ensure fairness and maximum service to guests. Coordinates with servers and bussers to assure availability of tables for our guests. Inspects podium for cleanliness, organization, and par levels of all supplies to be used during the course of the shift. Inspects and wipes down all menus at the end of each shift and replaces the inserts when necessary. Carries out Horseshoe customer service policy to each guest at all times. Works well with other restaurant employees to promote teamwork oriented atmosphere.

About us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion’s Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area’s only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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