Customer Service Representative – Guaranteed Extra Board (GEB)

SUMMARY OF DUTIES:
This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

ESSENTIAL FUNCTIONS:

• The incumbent will be responsible for greeting, servicing and general comfort of each passenger
• Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
• Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
• Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
• Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
• Required to perform janitorial duties
• Handle checked baggage, package express and company materials in the station and on/off train

MINIMUM QUALIFICATIONS:

• Proficient with baggage & express operation and be able to quote rates & information
• Able to lift items that weigh up to 50lbs
• Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,)
• Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
• Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
• Familiar with the operation of the Passenger Information Display System
• Must have a High School Diploma or GED

COMMUNICATIONS AND INTERPERSONAL SKILLS: 

• Must have excellent written and oral communication skills.
• The ability to maintain a positive, good-natured attitude is essential.
• Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

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