Stealth Startup: Head of Creator Customer Experience

Customer, Customer Support, Design, Product
New York, Center
May 24, 2025
Remote

Job Description

  • Remote
  • Anywhere

Stealth Startup



Headquarters: New York

URL: https://www.linkedin.com/company/stealthaistartup



About the Role

Creators are at the center of everything we do. As Head of Creator Customer Experience, you’ll ensure every interaction we have with a creator—whether they’re just joining or one of our top performers—reflects thoughtfulness, clarity, and care.

This is a foundational role, combining customer experience, creator support, and workflow design. You’ll be responsible for ensuring a high-volume, high-touch experience remains consistent, strategic, and deeply human—even as we scale through automation. You’ll also build and oversee a lean offshore team to extend coverage and keep the bar high as we grow.



What You’ll Do

  • Serve as the main point of contact for thousands of creators across email, SMS, and social

  • Maintain and refine our tone of voice, ensuring every outbound or in-platform message feels on-brand


  • Resolve questions, coordinate gifting logistics, and manage escalations with speed and empathy

  • Build, train, and manage an offshore support team to handle scaled CX and outreach


  • QA creator-facing automations and AI-powered workflows for tone, clarity, and accuracy

  • Document CX systems and drive process improvements in collaboration with product


  • Capture and synthesize feedback to help steer product and strategy

  • Use (and help shape) internal AI tools to make high-touch support more scalable



Who You Are

  • Native or near-native English speaker with exceptional written and verbal communication

  • Experienced in hiring, managing, and training offshore CX or operations teams


  • Familiar with creator/influencer ecosystems and/or customer support for consumer-facing brands

  • Proficient with AI tools like ChatGPT or Notion AI; Pylon experience is a plus


  • Detail-obsessed, emotionally intelligent, and committed to delivering premium experiences

  • Comfortable working US hours from any location



 

To apply: https://weworkremotely.com/remote-jobs/stealth-startup-head-of-creator-customer-experience

Source ⇲

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