Job Description

  • Remote
  • Anywhere

United States



United States
Ensemble Health Partners

Thank you for considering a career at Ensemble Health Partners!


Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!



O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.


  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.



The Opportunity:



I. Job Summary

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Director of Billing assists with providing the strategic vision for all Billing functions and is responsible for the performance and effectiveness of the department. Position duties include managing the daily work-flow of the department, monitoring processes and performance to identify trending issues and develop training or procedures to address these issues, and lead a team of managers to ensure key performance goals are attained and exceeded. The Director will be responsible for overseeing departmental performance and monitoring the billing department to ensure best practices and top performance are achieved.



Provides strategic vision and leadership for billing across the entire organization. The Director will be responsible for developing and implementing short and long-term plans and objectives to improve revenue, ensure compliant billing, accelerate cash, and reduce denials. The Director will work with Patient Access, Follow Up, RI, Denials Management along with any additional teams to identify and correct trends to ensure first-time billing accuracy.


II. Job Competencies



Leadership Decision Making – Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.

Coaching & Building Talent – Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.


Delegation – Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

Leading Teams – Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.


Executive Communication – Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).

Program/Project Management – Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.



III. Essential Job Functions

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.


Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.


  • Prepares high level reporting as requested from clients and additional leadership. Regularly monitors data to identify gaps in the operations and works with key parties/departments to resolve the issues. In addition, monitors ongoing issues to ensure new processes are consistently
  • followed and maintained
  • Organizes functions through establishing clear accountabilities and decision rights, delegation of duties and appropriate departmentalization.
  • Counsels and disciplines employees when necessary in accordance with department and/or organizational policies. Establishes departmental goals with the managers to optimize performance while improving operations to increase customer satisfaction and meet the financial goals of the organization.
  • Participates in monthly, quarterly and annual key indicator goal setting. Prepares and presents annual business plan, including goals and
  • review of prior year results as requested. Reviews, updates, and implements policies and procedures to support the vision and goals.
  • Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the
  • market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation.
  • Activities focused on Employee engagement, including intentional coaching and mentoring.
  • Responsible for implementing short and long term plans and objectives to ensure compliant billing, improve revenue, accelerate cash, and reduce denials. The Director will work with their leadership team and coordinate across functional areas of revenue cycle, including working with, but not limited to, Patient Access, Coding, Denials, and other Revenue Management departments to identify and implement corrections to
  • denials, incorrectly billed claims, payer billing updates and workflow processes related to billing activities. They will empower staff to develop
  • methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing
  • improvements based on those assessments and maintaining achieved improvements.
  • Will lead new client implementations by assisting with preparation of the clients unbilled reports and unbilled meetings, completion of Best Practice Tracker and playbooks. Will assist with driving results related to but not limited to DNFB and DNFS performance. Provide assistance with driving the management of client KPI’s and Ensemble Health Partners Billing key metrics.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025


Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024


Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023


Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024


Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024



  • Innovation

  • Work-Life Flexibility



  • Leadership

  • Purpose + Values



Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.



Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.



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Source

To apply, please visit the following URL:https://hospitalcareers.com/job/9087150/director-billing/→