Patient Advocate, FT, Evenings, Emergency

Patient Advocate, Emergency Dept

Fast-paced Unit is looking for top skilled Patient Advocate. Is that you?

Work location: Texas Health Denton, 3000 N. I-35 in Denton, TX 76201.

Work hours: Full Time, Evening Shift (11a to 11p), 3 shifts, 36 hours per week. Weekend and holiday requirements. Great growth opportunity and complete benefits available.

Unit highlights:

·         Self-Scheduling that helps with work/life balance as well as opportunities for educational and career growth

·         The professional PCT exhibits understanding of basic human needs as well as demonstrates recognition and understanding of patient’s affiliations.

·         Fast-paced, teaching environment, growth opportunity.

What You Will Do

Reviews, researches, and evaluates complaints and inquiries.
Prioritizes concerns in multiple or complex issues.
Oversees referral, investigation, and resolution of complaints.
May respond to government or regulatory complaints.
Responds to government or regulatory agencies as appropriate. Identifies problems and works with those involved to implement changes and solutions.
Follows CMS guidelines.
Documents 100% of complaints received.
Provides data for centralized database of patient complaints and assists with reporting of patient satisfaction/patient complaints as requested.
Acts as an Advocate for patients
Acts as a liaison between patients, staff, and physicians.
Serves as resource person for hospital staff, medical staff, and physician’s office staff.
Performs other duties as assigned.

Additional perks of being a Texas Health employee:

·         Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

·         Great growth opportunity.

·         Delivery of high quality of patient care through education, nursing research and innovations in nursing practice.

·         Strong Unit Based Council (UBC).

·         A supportive, team environment with outstanding opportunities for growth.

Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we’re one of Denton County’s largest employers. 

We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment. 

Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence and a Magnet® designated hospital. 

Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city’s only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation and an internal medicine residency program. 

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.