Food and Beverage Manager

The Role Reporting to the Hotel General Manager, The Complex Food and Beverage Manager is a dynamic leader who truly enjoys creating magic for each guest, whether they are joining us in the Hotel San Jose lounge, having a bite in their room, hanging at the Austin Motel pool bar, or hosting an event. This person will lead by example and oversee the entire F&B operation and its team. We are looking for individuals who enjoy service, love a creative beverage program, and look for a dynamic work environment where no day is the same. Responsibilities will include:

• Oversee and run service by setting the example.

• Oversee and create the beverage programs.

• Standardize and document staff training to ensure consistency in service and product

• Lead recruiting, developing, and training efforts for the F&B management team

• Create a positive work environment for all F&B employees, leading by example

• Uphold Bunkhouse customer service standards at all F&B outlets

• Personally handle resolving guest complaints regarding F&B operations

• Ensure staff has a complete understanding of their job requirements and enough training before holding them accountable for results

• Ensure regular performance evaluations are being conducted for all F&B staff

• Maintain awareness of documentation needed and retained in employee files

• Develop and maintain in-depth knowledge of the market to promote brand awareness, competitive analysis, and opportunities for demand generation

• Maintain a system of on-site inspections to ensure the interior and exterior of F&B outlets meet or exceed quality standards

• Provide effective direction to leaders regarding operational and procedural standards

• Assist hotel management teams in developing labor schedules to optimize labor and profitability of F&B outlets on property

• Develop and implement corrective action plans to address operational deficiencies and areas to improve efficiency

• Monitor periodic operational/financial performance metrics and provide in-depth analysis to the General Manager & Assistant General Manager, review labor standards on a weekly basis to ensure controls are in place

• Ensure open lines of communication with staff, all departments, and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

• Maintain a high level of cleanliness and safety in the work area

• Ensure that all equipment is maintained in good, safe working condition

• Maintain an increased awareness of safety issues throughout the property

Qualifications

Experience Required

• 3-5 years of relevant experience in restaurant management

• Truly enjoy creating magic through guest experience

• Experience training teams and upholding service standard

• Ability to manage short and long-term complex project

• Ability to develop and manage P&L / track property budget

• Deep understanding of inventory management, scheduling, planning, logistics, and distribution function

• Passion for empowering, inspiring, and motivating team member

• Ability to multi-task and adapt to changing prioritie

• Experience with and mastery of industry-related enterprise technology – Aloha/ toast preferred

• Strong communication and interpersonal skill

• Microsoft Office and Intermediate / Advanced Microsoft Excel skills required

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